Vodafone: If nothing works – Handelsblatt

Vodafone branch

Vodafone is the disturbance in good company

(Photo: Reuters).

Dusseldorf

This inconvenience resorted to users follows: About 400,000 could only restricted calls, surf or send SMS. According to the company obtain the concerned partly error messages like “No service” or “Not registered on the network” appears. From the disorder also customers of 1 & amp were; 1 affected. The mobile operator offers contracts for the Vodafone network.

Vodafone is the disturbance in good company. Even with the competitors had occurred in the recent past to blackouts. Deutsche Telekom customers in Germany were in early December last year, not make calls, surf and watch TV. A so-called radius server, which is required for authentication when accessing the Internet was down. And because the Telekom currently nationwide its customer switches to the All-IP technology, is also in the phone via data lines, which fell out also. In recent months there have been repeated problems with the conversion.

Subject: Vodafone

In September, the o2 network fell by Telefonica in part because of a power outage in a data center. In August of the same year the network of the cable provider Unitymedia was disturbed. “Total failure of all Internet-based services” in North Rhine-Westphalia the company said. Around three hours took the disorder, said to have been affected by the nearly three million customers. Reason here “internal system error”.

For users, the companies have in most cases, first of all a tip: Turn your device off and on again. Smartphone, Router, which is also just disturbed. The reason is that it then all over again is connecting to the network and chances that the then finds a way to do this can also.

But if that does not work, the customer is often only the frustration. Although the Federal Court in 2013 ruled that Internet users in principle a claim for damages have if the connection fails, because it had a central role in the conduct of life. (Ref .: III ZR 98/12) However, for the provider must actually blame for the failure of his and the damages will be relatively small in most cases. According to the judgment the amount of which depends on the cost of connection that it costs over the period of the disturbance. for the effort to complain Comparatively little money themselves.

where such disturbances in the future could only be more annoying. Companies strive to provide customers offer everything from one source: landline, Internet, TV and mobile. The first three deals already underway via data lines – if something wobbles technically, everything is gone. But the mobile depends in part on the fixed network, such as at the base stations or servers, as now at Vodafone.