Deutsche Bank clients will not attract bank statements from the machine or make transfers to Monday. As the Tagesspiegel learned at a branch of the financial institution at Potsdamer Platz, the Bank has switched off due to a software error on Friday all customer terminals in Germany.
In the morning, many of Deutsche Bank through the short message service Twitter clients had about faulty double bookings complained on their accounts. In their statements of account debits appeared from June 1 twice, which is why many concerned appealed to the bank on Friday. Because the monthly allowance usually higher charges for example rent, insurance or electricity are payable slid affected accounts partially into the red.
Reservations are displayed twice partially
The German bank said first representation of a problem in online banking. “This partly deposits and withdrawals are shown twice or not ready,” the institute said in Frankfurt. “None of these payments twice shown is actually made.” However, customers also complained, cashless payments, for example, petrol stations are not possible in some cases. Clients other hand, a higher balance was suddenly appears.
How many customers are affected, unclear
The money is insured home, it would be working hard on solving the problem. “We have made all possible measures to ensure the fastest possible correction of the figure. The customers themselves need to do anything – the correction is automatic “how many customers and how many items are affected, the bank initially could not tell.. The German bank has to last information in Germany eight million private customers.
German Bank CEO Cryan holds the bank’s IT system for inefficient
The technology-problem seems to confirm the unsparing analysis of CEO John Cryan. The processes of the bank were “ineffective,” IT “out of date”, which leads to “unacceptably high” costs, the Briton had ruled shortly after taking office in July 2015: “We have lousy, terrible inefficient systems.” The long-standing Boeing manager Kim Hammonds has competed as technology chief, to bring the information systems of the bank on its feet.
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