Pensions Tours, the tour operators of insolvent tour marriage Mens Unister is also bankrupt. Was the bankruptcy of the parent company for vacationers is no big deal, some are now unable to take their holiday. . Also at the resort waiting trouble
- customers Sicherungsschein get at least their money back
- persist Contracts – Customers must so the journey to pay
- All information of consumers’ Centre Bayern’s “bankruptcy of the tour operator”
if the tour operator bankrupt, the holiday is actually at risk – just as if only the travel agent is concerned. FOCUS Online clarifies the key issues on the insolvency of Urlaubstours
Webtip: Operation booking portals “Ab-in-den-Urlaub.de” and “fluege.de” continues – What does this mean. for customers?
Are my journey and my money secured by the trust?
Yes. The security certificate guarantees that the insurance will pay for the provision of travel facilities. Should the trip not take place, customers get their money back at least.
Will my trip booked yet performed?
The liquidator of Unister and thus also emphasizes Urlaubstours that the business continues. Have hotels, airlines and car rental companies get their money should be the trip nothing in the way. However, report first reader that they had to pay extra at the resort after arriving because Urlaubstours has not paid the holiday. Holiday Tours is currently not be reached for a statement. “The tourists should contact the service providers in conjunction before they make the trip,” says Tatjana Halm, travel law expert at the Consumer Bavaria.
Am I still from vacation home?
If Urlaubstours has the return flight not already paid, jumps in the event of insolvency of an insurance. These customers have received the security certificate.
Do I have to cancel my vacation early?
No, if Urlaubstours has already paid for the travel services that you have to do.
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I have paid my journey is not (completely), I have to now pay?
A bankruptcy does not terminate the contractual relationship , That is customer first would be to her side of the contract hold - and pay. However, it must be ensured that Urlaubstours the journey also can offer too. "The certainty that is actually done or not, customers have to start later," says Halm.
Your Tip: Let them give a written confirmation of the service, so the hotel or rental car company. If he confirms the receipt, everything is fine and they can fly. Failing confirmation payment, please contact the administrator and arrange to send the payment directly to the provider. Alternatively, customers can declare their resignation from the contract
Warning. The money easily booked back or to avoid paying outstanding installments, is legally tricky
Can! I still use a coupon?
If the host for which the voucher is valid, is broke, you can not redeem the voucher. There is the possibility to register the money with the insolvency administrator as a receivable. All it takes is a letter. However, it is unlikely that there is the full amount back.? Creditors receive an average of three to four percent of their claims paid
My Sicherungsschein applicable only for this year - what if my trip later takes place
According to § 651 k BGB, the security certificate are indeed limited, but it has to be issued by the end of the trip. "Of this must not be compromised, so here probably be assumed that the limitation is ineffective and the legal regulation until the end of the trip applies," says Halm. Should the insurance rely on the time limitation, customer should argue with the illegality.
How long can I cancel my trip?
Cancel you can always. But it will continue to apply the cancellation policy of the Terms and Conditions - including fees. One can only cancel free if certain reasons. A bankruptcy does not count to officially because the operation proceeds.
On vacation request hotel or car hire company money, although it was already paid. What now?
"Who wants to make his vacation here has only the opportunity to pay and the claim to be asserted against the insolvency administrator," says Halm. On the additional costs, however, are likely Tourists sit in this case, because the money from the insolvent estate is divided among all creditors.
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