A software glitch at Deutsche Bank has problems with customers of Germany’s largest money house made. In social media reported customer, they came not to machines on their money.
appeared on their statements of account debits from June 1 twice, which is why many concerned appealed to the bank. Because the monthly allowance usually higher charges for example rent, insurance or electricity are payable slid affected accounts partially into the red.
The German Bank spoke of a display problem in online banking. “This partly deposits and withdrawals are shown twice or not ready,” the institute said in Frankfurt. “None of these payments twice shown is actually made.” However,
Customers also complained, cashless payments, for example, petrol stations are in some cases not possible. Clients other hand, a higher balance was suddenly appear.
The money house insured, it is being worked hard on solving the problem. “We have made all possible measures to ensure the fastest possible correction of the figure. The customers themselves need to do anything – the correction is automatic “
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How many customers and how many items are affected, the bank initially could not tell. The German bank has eight million private customers to the latest reports in Germany.
The technology-problem seems to confirm the unsparing analysis of CEO John Cryan. The processes of the bank were "ineffective," IT "out of date", which leads to "unacceptably high" costs, the Briton had ruled shortly after taking office in July 2015: "We have lousy, terrible inefficient systems." The long-standing Boeing manager Kim Hammonds has competed as technology chief, to bring the information systems of the bank into shape.
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